I think it’s the fact that it is a change and change brings uncertainty. If you stay where you are, you at least know what to expect even if it’s crap. Changing… You don’t know what to expect.
It’ll be okay. Tell yourself if will be okay. It’s time to step out of your comfort zone and embrace the change. It could be worse, but more likely it’ll be better. You’re doing the right thing.
I think it’s a combo of stupid and some people can’t be arsed to reach out the seller to fix shit or they expect they’re going to get ignored.
I know on amazon some people will give a negative review and the seller will refund or replace the product and ask for an updated review. They might be hoping for free product.